CAN I CANCEL AN ORDER?
Once your order is placed,
it is immediately processed for shipping -- therefore
you may not cancel an order without a penalty once it
has been mailed out.
DO YOUR PRODUCTS COME WITH
A MONEY-BACK GUARANTEE?
Any items you have received
through the mail, are returnable in EXCELLENT, RESELLABLE
CONDITION, including original packaging and paperwork,
and we will provide a prompt refund for the price you
paid, however, you will be charged a 15% re-stocking fee.
You will be responsible for the shipping cost both ways.
WHAT IF I SIMPLY REFUSE
A PACKAGE?
If you refuse a package,
you will still be charged a 15% restocking fee. We have
no way of tracking the return of your product, so if your
product does not make it safely back to us, we will be
unable to issue your refund. To avoid any problems, please
use a tracking method for a return.
HOW DO I RETURN A PRODUCT?
1) Contact us first
by phone (416-286-1253) for the correct return address.
Please DO NOT simply send the package back to the address
on the mailing label.
2) To qualify for a refund, the item
must be sent back in its original sellable condition including
the original packaging . We will not accept returns on
items that are sent back in a condition that cannot be
resold.
3) You are responsible for all return
shipping fees. Repack the item in its original packaging
or new packaging, if the first is in bad shape, and send
to the return address you have been given when you called
us about your product. Pack the item well, insure it for
the full value, and request tracking or proof of delivery.
Any items lost in the mail or damaged during return are
your responsibility.
4) Explain the reason for the return
and include your name and address, along with a phone
number in case we need to contact you!
HOW LONG WILL IT TAKE TO GET MY REFUND?
Upon receipt of the
returned product we will immediately credit your charge
card less a 15% restocking fee.
WHAT IF I HAVE A PROBLEM WITH MY ORDER?
Please contact us at
1-416-286-1253 and we will take care of the problem as
soon as possible.
By submitting your purchase order, the client acknowledges,
understands, and accepts these terms of agreement.
All returns requests will be addressed promptly
